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Frequently asked questions

How much are the shipping costs?
Shipping will be paid by the buyer in the amount agreed upon with Faber-Castell Design Pen at the time of purchase.
What does SSL procedure mean?
Your credit card details are encrypted using 256-bit SSL. This high security standard ensures that your data is under no circumstances visible to third parties. This ensures safe shopping in the Faber-Castell online shop.
How long will it take to receive my order?
Orders will be delivered within 72 hours in Metro Manila and up to 96 hours outside Metro Manila upon confirmation of payment with the recipient.
How to Cancel my Order/s?
48 hours notice of cancellation for item without engraving is required. There is no cancellation of item for the item with engraving. Notification can be in person, via email, fax, or login into your account (account -> cancel order - > cancel. Any other means will not be accepted..
Do I have to accept cookies in order to order?
If you want to shop via the Safari browser of an Apple device in our shop, it is necessary to NOT suppress cookies in the browser settings. You can check this under: Settings> Safari Browser> Privacy and security> Always allow cookies and other website data; Problems with other browsers are unknown